Sonya W Dbf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Denver, Colorado

Friendly

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
EOS CCA - Friendly
No complaints just cancelled I cannot afford this draft monthly any longer. Rental cost have increased.
View full review
Pros:
  • Fabulous
Cons:
  • Hard to cancel

Preferred solution: Cancel my membership

Elizabeth D Yim

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Clemente, California

Being charge for us membership that was canceled October 2021

My membership was approved for cancellation October 20 21 and Im still continuing to get charged 2199 a month
View full review
Loss:
$154
Cons:
  • Blows off when it comes to refunding

Preferred solution: Full refund

User's recommendation: No, never recommend this place

Luis A Myv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Anaheim, California

Unauthorized charge

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have been charged for gym membership and PT while been on medical leave. I have provided documentation and have been getting charged for 4 months unauthorized. I need this money reimbursement and have this membership close
View full review
Loss:
$480
Pros:
  • Gym it self is great
Cons:
  • Blows off when it comes to refunding

Preferred solution: Full refund

User's recommendation: Don’t sign up

Ravindra B Agm
map-marker Tempe, Arizona

Over charged

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They charged me over and never pickup phone always phone busy customer service zero I dont know when i will get back my money
View full review
Loss:
$35

Preferred solution: Full refund

User's recommendation: Accept call

John P Jsa

Complaint

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Deducting payments for training and not paying trainer. Trainer refuses to train even though I have paid
View full review
Loss:
$450
Cons:
  • Rip off

Preferred solution: Full refund

User's recommendation: Be cautious they do not pay their personal

Teagyn Clo
map-marker Scottsdale, Arizona

Account

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Trying to cancel a membership I didnt sign for. No one is picking up or returning my and emails. Im about to be charged for something I didnt agree to.
View full review
Sergio T Rex
map-marker Lake Forest, California

They won’t let me use my membership

I worked for eos and recently quit, however I pay for a membership and they told me I was unable to go to the facility for 90 days and I'd like to know why I can't utilize my membership if I am paying for it.
View full review

Preferred solution: Apology

Jennifer G Icl
map-marker Goodyear, Arizona

Incompetent location manager

I have emailed for cancellation my location manager on April 12 receive no response I was requesting the cancellation in my first month so I didnt get that yearly charge because my employer pays for a gym membership closer to my home as to why I was canceling I waited patiently about a week then called the location left two messages got no response and the membership is still not canceled I escalated the matter online and was advised the location Manager needed to cancel the membership For some reason he is incompetent and unable to handle canceling the membership and I have now been charged the yearly fee along with another month and I expect my membership to be canceled and the fee be refunded feedremote refunded this is ridiculous
View full review
Loss:
$72
Cons:
  • Rude phone calls
  • Blows off when it comes to refunding
  • No response

Preferred solution: Full refund

User's recommendation: Won’t be recommending

Esther C Ttf
map-marker Las Vegas, Nevada

Frozen account issues, unprofessional costumer service

I agreed with the general manager of the store, Jason, to have my account frozen for six months as I recovered from a knee injury. Yesterday when I checked my bank account, I noticed that EōS had still been withdrawing money from my bank account.

I spoke to an employee, Jospeh, that my account had been reactivated without my consent of doing so. Additionally, the six month period that my account was supposed to be frozen had not passed. Joseph informed me that my account had been activated two months ago, but I had not asked for my account to be activated again and the six month period was not up. Thus, I was receiving charges to my bank account that were not authorized.

When I tried to speak to an employee to understand why my bank account was being charged, I was hung up on. I called again, was told I would receive a call the next day at 1pm, and never received a call.

View full review
Loss:
$75

Preferred solution: Full refund

Toshio Fgo
map-marker Palm Desert, California

Credit card compromised

My credit card on file was compromised &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; I need to give new card information
View full review
Edith H Xuk

I need my money back

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ive been waiting to get my 240$ From physical training back and I havent ... Ive been getting terrible service regarding to my refund
View full review
Loss:
$240
Pros:
  • Gym it self is great
  • Clean place
  • Staffing help full
Cons:
  • Lack of communication
  • Blows off when it comes to refunding

Preferred solution: Full refund

User's recommendation: If you guys don’t give me my money back I don’t recommend no one with your lack of Competent

Niccolas Iwd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Billing

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I accidently called the wrong number and the person I spoke to was so rude about it. Glad I dont have any business with you guys if this is the people you hire.
View full review

User's recommendation: Hire better people

Dineen Qgf
map-marker Temecula, California

Billing complain

Getting billed when I canceled many months ago
View full review
Anonymous

I have been over charged!

This place is really out to rob you. Within 2 weeks they have taken $109 from me and are now saying I owe another $75. This place is a joke! I just want out and for them to leave me alone. They are not even worthy of a one star rating. How dare them rob someone at a time such as this pandemic. I know times are hard but dang.
View full review

User's recommendation: Choose an other fitness center

Sarah K Qqh

Being charged while gyms are closed.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I am currently being charged while my gym in California is closed.
View full review

Preferred solution: Cancel membership

Jasmin L Bww
map-marker Phoenix, Arizona

Cancel membership

I would like to cancel my membership, I am not working right now so I dont have money coming in to be able to pay my membership anymore.
View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article